Uploaded Resume
Package 02
Career Documents
My resume, cover letter, and interview follow-up email show how I present my experience for a targeted professional role.
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Jordan Fagundes
jordanfagundesbusiness@gmail.com | (408) 647-4579
Resume PDF
Targeted Application Letter
Dear Heidi Abrams,
I am writing to express my interest in the Student Assistant position at SJSU's Information Technology. I am a third-year student at San Jose State University majoring in business administration and with expertise in Windows, Mac, and Linux systems. I am particularly drawn to IT at San Jose State University because of its commitment to creating a supportive and motivating environment for employees while providing high-quality information resources and secure technology infrastructure to the campus community through exceptional support.
During my Student Assistant position at California Polytechnic State University, I developed strong technical support and problem-solving skills that directly align with the requirements of this position. For example, I utilized Jira ticketing systems to track, prioritize, and resolve technology requests while collaborating with cross-functional teams to ensure issues were resolved within 6-48 hours. I also managed a large network of computers through Jamf and Active Directory, ensuring secure access control and system reliability. This experience taught me the importance of efficient communication, attention to detail, and providing dependable customer support under time-sensitive conditions, which I believe would be valuable in contributing to San Jose State University's goals.
I am confident that my skills in technical support, problem-solving, and systems management make me an ideal candidate for the IT Support position. I would welcome the opportunity to discuss how my background and enthusiasm could contribute to San Jose State University's team. I will follow up within one week, but would appreciate the chance to schedule an interview at your convenience. Thank you for your time and consideration of my application.
Sincerely,
Jordan Fagundes
Post-Interview Email
ToHeidi Abrams
SubjectAppreciation for Our Conversation Today
Hi Heidi Abrams,
I wanted to express my sincere gratitude for our interview earlier today. The insights you shared about the collaborative IT environment and the commitment to supporting the San Jose State University campus community were both enlightening and inspiring.
Our discussion about providing high-quality technical support and maintaining secure technology infrastructure really resonated with me, and I'm even more excited about the potential of joining your team. The collaborative approach you described matches exactly what I'm seeking in my next professional opportunity.
Thank you again for your time and consideration.
Warm regards,
Jordan Fagundes